HYPHAENTEX

✨ Introduction

This Privacy Policy describes how HYPHAENTEX and its affiliates (collectively "HYPHAENTEX, we, our, us") collect, use, share, protect or otherwise process your information/personal data through our website https://hyphaentex.org/ (hereinafter referred to as Platform). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.

🔒 Collection

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship. Some of the information we may collect includes but is not limited to personal data provided during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID and/or any such information shared as proof of identity or address.

Some sensitive personal data may be collected with your consent, such as your bank account or payment instrument details, or biometric information to enable certain features. You may choose not to provide certain information; however, this may limit your access to certain features.

We also collect behavioural data, preferences, transaction details, and information from third-party business partners (based on their privacy policies). Please be cautious of fraudulent emails or calls requesting sensitive information; HYPHAENTEX will never request such information.

⚙️ Usage

We use personal data to provide the services you request, support order fulfilment, improve user experience, send updates, detect fraud, customise content, enforce our terms, and conduct surveys or research. Marketing communications will always include an option to opt-out.

🤝 Sharing

We may share your personal data internally within our group entities and affiliates who may market products and services unless you opt-out. Data may also be shared with sellers, business partners, logistics partners, payment instrument providers, reward programs, and authorised third parties to provide you services, comply with the law, or prevent fraud.

We may disclose data to law enforcement agencies or other authorities in good faith when necessary for legal compliance, safety, or protection of rights.

🛡️ Security Precautions

We adopt reasonable security practices and tools to protect your personal data from unauthorised access or misuse. However, no transmission over the internet is completely secure. You are responsible for safeguarding your login credentials.

🗑️ Data Deletion & Retention

You may delete your account anytime through the platform or by writing to us. We may delay deletion in case of pending claims or services. Data is retained only as long as necessary or required by law. Some anonymised data may be retained for research or analysis.

🖋️ Your Rights

You may access, update, or rectify your personal data through platform settings.

✅ Consent

By using the platform or providing your data, you consent to collection and processing as per this policy. You may withdraw consent by writing to our Grievance Officer, subject to verification. Withdrawal is not retrospective and may restrict access to certain services.

📜 Changes to Privacy Policy

We may update the Privacy Policy from time to time and notify you when required by law. Please review this page periodically.